West Monroe Partners is known for partnering with companies to help them reimagine, build & transform their business with technology. The company recently read a study shows that, despite a tightening labor market that should be making companies sweat about how to convince their skilled workers to stick around, most of those surveyed ranked employee engagement toward the bottom of their company’s top 10 priorities – and it didn’t even make the cut for 10% of the respondents.
So, what’s it going to take for companies to realize that they can’t take their top talent for granted? In a competitive labor market like this, the Employee Experience is the new Customer Experience – and it’s time companies figured that out. I invited Paul Hagen, a senior principal in West Monroe’s customer experience practice and author of this report onto my tech podcast to find out more.
Paul Hagen is a senior principal with West Monroe Partners in San Francisco where he heads the firm’s customer experience and innovation strategy. He also has an impressive track record for creating solutions that enable business goals through innovative technology and systems.
Paul Hagen adapts human-centered design techniques to help companies innovate, operationalize, and scale efforts that deliver new customer value and experiences. A seasoned business leader with extensive experience in leading technologies, Paul is able to clarify and summarize complex emerging technology concepts into business cases helps organizations understand opportunities and gain support for change.
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