The world looks so much different than it did this time last year. In just 12 months, the global workforce…
When it comes to engaging with customers digitally (as we all must do nowadays, vs. face-to-face), leading with empathy and…
Rafael Sweary, co-founded WalkMe, the leading digital adoption platform, in 2011. Previously, Rafael was the co-founder, CEO, and then President…
Copilot is an automated Customer Experience platform for consumer electronics companies. Zvi Frank is a serial entrepreneur, former Israeli Air…
Go Instore is a unique technology that closes the gap between the online and offline worlds. They appeared on my…
Ada is an AI-powered platform that enables enterprise businesses around the world to automate customer experiences that save time, reduces…
AI in financial services is a growing trend. With AI, FinServ companies are increasingly able to ingest and analyze data…
Calabrio CEO Tom Goodmanson discusses how technologies like automation, AI, and analytics can help companies deliver a richer human interaction.…
Acquia is the open source digital experience company. They provide the world's most ambitious brands with technology that allows them…
Medallia is a provider of enterprise Customer Experience Management solutions, substantiated by Forrester Research. Medallia is also recognized for its…
The Zappos Family of Companies, a subsidiary of Amazon.com, is a leader in online apparel and footwear sales by striving…
DataStax delivers the always-on, Active Everywhere distributed hybrid cloud database built on Apache Cassandra. The foundation for personalized, real-time applications…
West Monroe Partners is known for partnering with companies to help them reimagine, build & transform their business with technology.…
Pypestream is on a mission to make life easier by allowing businesses to connect with their customers through a secure…
Evergage’s cloud-based platform leverages machine learning to drive truly individualized engagement and experiences for visitors and customers based on…
Phil Friedman was a Soviet Union refugee who arrived in the U.S. back in 1976, speaking almost no English…
RetailTech company CommerceHub is a distributed commerce network connecting supply, demand and delivery that helps retailers and brands increase sales by…
Companies want continual feedback from customers, but there hasn’t been an easy and automated way to actually get it. Delighted…
We spoke recently of the personalization of everything. I read recently that 85 percent of marketers are using personalization and…