579: How Pypestream Is Bringing The On-Demand Economy to Enterprises

Jul 17, 2018
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see url Pypestream is on a mission to make life easier by allowing businesses to connect with their customers through a secure channel, referred to as a “pype”, to provide on-demand sales, marketing, and support services. By leveraging a combination of AI-powered robots and human agents within the pype, companies are able to streamline their customer engagements to garner exceptional cost savings, while maintaining high levels of customer satisfaction

Even enterprises in the most highly-regulated industries can use Pypestream’s secure messaging and transactions to interact directly with their stakeholders. With a leadership team comprised of industry experts with decades of experience, Pypestream is serving more than a dozen industry verticals, including insurance, healthcare, utilities, financial services, telecommunications, consumer goods and travel.

Major brands of Fortune 50 companies have extended Pypestream’s pype to be an outbound messaging system too so that email is used less and less in marketing. To put this into perspective, try to imagine a time when customers have such a deeply personal relationship with a business/brand that they can interact anytime, anywhere around any topic inside a messaging interface. If it’s your birthday, the same system that lets you resolve a billing issue sends you a coupon and happy birthday message in the morning.

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I invited the CEO of Pypestream, Richard Smullen onto the show to discuss the major shift taking place in the use of AI and data and how this shift is already bringing brands and customers closer together. I learn how the idea for the company was born from his desire as a consumer to have a more robust, real-time and efficient way to interact and transact with the businesses, brands, and organizations in his life.

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If you want to gather around a virtual campfire and have a chat or ask me a question, you can message me, leave a virtual voicemail or even buy your friendly podcast host a coffee.

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