imimobile, part of Webex by Cisco, provides cloud communications software and services that manage business-critical customer interactions at scale. Cisco Systems acquired the business in February 2021 and now forms an integral part of the Webex CX strategy.
Since its foundation in 2000 at the start of the mobile internet era, the company has worked with many large enterprises across different industries to create superior customer experiences. Its API and low-code Communications Platform-as-a-Service (CPaaS) offering, Webex Connect, enables large enterprises to automate, orchestrate and monitor their customer interactions all on one platform. This helps businesses to lower costs, reduce complexity and accelerate IT roadmaps.
I invited Ramy Riad on Tech Talks Daily to learn more about how they are helping businesses stay connected to their customers in a world where every touchpoint, on every channel, is an opportunity to deliver rich, engaging, intuitive experiences. A world where every interaction matters.
As a Senior Product Manager Ramy works on the definition, development, and management of the product portfolio that supports MVNOs, MNOs and RCS Technology. He also has over 9 years of experience working with Global Operator Groups and Vendors undertaking major projects of new technologies within the Telco space including Policy Management, Deep Packet Inspection, Prepaid Charging and other core platforms.
We discuss the right strategies that can make it possible to employ a single platform to deliver next-level CX, the future of messaging, and how leaders can expedite their approach across digital channels with solutions like CPaaS.
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