The world looks so much different than it did this time last year. In just 12 months, the global workforce shifted remote and gone is the day of the desk. Approximately 80% of the total workforce, or 2.7 billion people, now make up the deskless population, including sales reps, customer service advisors, technicians, and more.
Those new to remote work faced issues arising from a lack of digital tools to aid with productivity, inability to access real-time information, and dated communication/reporting systems that do not reach consumers on mobile devices.
To survive in 2020, companies were forced to evolve fast. Now aware of the vast disparity between traditional office technology and deskless tools, top management is taking action to accelerate the development of deskless tools.
Ashish Joshi from goDeskless explores this topic with me in today’s episode. We discuss how their AI-powered workforce automation platform was designed for the frontline deskless workforce. We also talk about the lessons learned from 2020’s mass push towards a digital workforce.
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