On today’s podcast, I want to spend some time thinking about the individuals who must “be present” every day to do their jobs as these are the unsung heroes that make up the majority of the global workforce.
However, these workers are seldom considered in discussions about work-life balance, career growth, employee experience, and creative benefits. A new book is daring to challenge yesterday’s mindset while strategically looking at the future of work. It reveals eye-opening insights on the positive outcomes for employers who invest in their workers’ experience.
In November, the Workforce Institute by Kronos released a new book titled “Being Present: A Practical Guide for Transforming the Employee Experience of Your Frontline Workforce.” The book was inspired by conversations with the barista, airline ticket agent, teacher, and home healthcare worker who may have had an impact on your life and the lives of those you love.
Think about all the people whose lives touch yours every day, most of whom show up at work ready to do their best if their leaders let them. “Being Present” challenges readers to consider the differences in the employee experience between laptop-toting office workers and the frontline workforce, with the goal of inspiring leaders to strategically and creatively build frontline workplace capability, development, productivity, flexibility, empowerment, and trust.
Written by some of today’s most respected leaders and practitioners in human resources, workplace technology, and the future of work, the authors share new ways to create and build frontline workplace capability, productivity, performance, empowerment, and trust. Joyce Maroney joins me today to discuss these topics and much more.
Joyce Maroney is the executive director of the Workforce Institute at Kronos Incorporated. She founded the Workforce Institute in 2007 to provide a platform and forum to research and discuss workplace issues relevant to leaders of both salaried and hourly teams.
Workforce Institute content, including research, opinion pieces, and podcasts, can be found at www.workforceinstitute.org. Before joining Kronos in 2006, Joyce served as vice president of services, products, and recruitment outsourcing at BrassRing and held management positions in marketing, sales, and operations for companies such as Lotus/IBM, Software AG, and Wang Laboratories.
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