485: Meet The World’s First 100% Cloud-Based Call Center Technology
Have you ever wondered how to get crowds to check out your booth and learn more about your company at an event? What lengths would you go to capture the attention of your audience? Would you build a space truck that looks like something from the set of Seventies TV classic Space: 1999? Assuming you said yes, would you then drive it from driving it from Cape Town to Cairo passing through Zambia, Tanzania, Kenya, Ethiopia, and Sudan?
Even then it there was a small matter of shipping to New York and driving down to Orlando. Software company ZaiLab did all that in 300 days to wow crowds at the Enterprise Connect Expo in Orlando, Florida in March 2018.
My success in all my previous ventures is mainly because of the people I work with. I love what I do, and I surround myself with people who love what they do too. With a culture like that, any business will be a success.
When I heard this story combined with the fact that ZaiLab CEO Nour Addine is a serial entrepreneur who has built and self-funded ZaiLab from the ground up and also summited Mt Kilimanjaro six times along with creating a culture of bringing his employees to complete the challenge, I had to get him on today’s show.
His vision was to create a real contact center in the cloud, accessible to everybody, with the ultimate goal of creating employment. He also wanted to make contact centers sexy. With a love of science fiction movies, he thought their style was perfect for a new kind of contact center. Turns out he was right. We also discuss why the call center is a channel often left out of marketing strategies, and how/why it’s critical in providing a genuinely omnichannel experience for customers.
- Connect with Nour Addine on LinkedIn or Follow on Twitter
- Visit the ZaiLab website
- Follow ZaiLab on Facebook, Twitter or YouTube