304: Liquid Web, The Web Hosting and Cloud Services Provider With a Human Touch
Liquid Web pride themselves on being a premier web hosting and cloud services provider with a human touch. The company does this by providing reliable, highly-available, secure and hassle-free hosting, but fueled by the most helpful humans in hosting. Throw in a managed WordPress solution that continues to evolve its service offerings to meet the ever-changing needs of its web-reliant, professional customers, and its easy to see how these guys are doing things a little differently from their competitors.
How to decide what type of web hosting company your business needs is a decision that many will rush in to and then quickly discover that when things go wrong, their support agreement consists of chat bot or a support number with a confusing phone menu.
Now that so many of us have businesses that are entirely dependent on the web, I was refreshed to see that Liquid Web believe that there is no such thing as a “one size fits all” web hosting package. They also believe in putting customer service at the top of the agenda by monitoring their support staff on the level of customer care they provide rather than the duration of a phone call.
After also hearing the recent news that Liquid Web has also appointed former GoDaddy VP Jeff King to the board of directors, I invited CTO Joe Oesterling onto the show to find out what makes this web hosting company different to all the others out there in this increasingly crowded marketplace.
Joe has spent decades creating mission critical platforms that not only scale to high numbers of users, but are also fast, secure, and resilient. His experience with Clearleap, Cbeyond, and the big technology titans (IBM, Sony, Booz-Allen, and Capital One) taught him that focus is a key element for achieving results with any business.
Motivated by the success Liquid Web has experienced in its first two decades, Joe is applying everything he’s learned about technology, business, and leadership to make Liquid Web the preeminent brand for web hosting and customer support.